Wordfast Anywhere Code of Conduct for Users of the Project Manager
Copyright 2008-2021, Wordfast LLC
WFA refers to Wordfast Anywhere, an online tool offered by Wordfast LLC.
PM refers to a Project Manager using WFA.
Linguist refers to any person having an account at WFA and working for a PM.
The purpose of this Code of Conduct is to facilitate the interaction between PMs and linguists when using the Project Manager at WFA. It offers broad guidelines on professionalism, courtesy, mutual respect.
WFA offers linguists the possibility to receive job offers from WFA PMs. This is an opt-in. Linguists who have opted to receive job offers from WFA PMs remain in complete control of their account, and the data held therein. A PM cannot view linguists' personal details, files, activity, etc. In short, a PM has no access to a linguist's account. Conversely, linguists have no acces to a PM's account. It is understood that communication is done outside WFA, for example using electronic mail, phone, chat facilities.
We uphold the short Code of Conduct set forth by the American Translators' Association. (https://www.atanet.org/certification/online_ethics_code.php) with special regard for clauses 2, 6, 7, 8.
Confidentiality and respect for private life.
In the mutual relationship between PMs and linguists, whenever personal details are shared such as professional experience, resume or CV, address or location, phone number, social network identity, etc.:
- Both parties must refrain from asking for, pressing for, or obtaining personal data that is not relevant to the project. Any party can politely decline to share data that is not necessary to the conduct of business, without fearing retaliation of any sort, moral or financial, from the other party.
- Both parties are forbidden to leak, share, publicize, sell, personal/professional data without the explicit consent of the other party. None of the parties has any ownership of the other party's personal details. Typical example: PMs, or their employers, cannot sell databases of linguists (and/or or linguists scores, email addresses, etc.) that they have collected over time at WFA. Personal/professional information gained during translation projects with WFA must be used solely within the scope of a project.
- WFA does not engage in, or interfere with, the conduct of business between PMs and linguists. WFA does not levy or charge any fee at this time (2020). If payments are made, those payments are handled strictly between PMs and linguists without interference from WFA. They should treat transaction details as confidential.
- We advise that financial terms be agreed upon prior to engaging in paid activity. Financial details should be based on a metric recognized as "best practice" in the industry (per word, per character, per hour, etc.), with a deadline for both delivery by the linguist, and payment by the PMs or their employers. Fees such as bank fees, currency exchange, etc. should be discussed in advance. All actions and transactions, billing, estimates, purchase orders, must comply with the law applicable in the relevant jurisdiction, which must be elected prior to any project. In short, the general business rules and best practices in the translation/localization profession should apply. The fact that WFA makes professional interaction easier and instant, even on small jobs, should not dispense users from professionalism.
- WFA shall not be called upon to resolve disputes.
- The various discussion groups that are operated by Wordfast LLC (such as email@example.com, firstname.lastname@example.org etc.) must not be used in reference to disputes and/or complaints pertaining to WFA's Project Management.
Serious breaches of the Code of Conduct, documented with reasonable evidence, can lead to account cancellation.